Monday, 23 April, 2018

HP recalls 50000 laptop batteries over risk of overheating, fire

US-TECHNOLOGY-HP HP recalls computer batteries over fire risk
Nina Mathis | 06 January, 2018, 03:29

According to the recall notice, affected batteries are at risk of overheating and catching fire. Included in the recall are a number of HP ProBook G2 and G3 models, ZBook 17 and Zbook Studio laptops, and Pavilion x360 and Envy m6 laptops, among others. Please note that the HP ZBook Studio G4 is a product that is compatible with, but did not ship with, the affected batteries. Since many of these sleek modern HP systems affected sport non user-replaceable batteries, users will have to return the whole system for service. So far, HP has received eight reports of battery packs getting too hot and melting or charring.

Among the incident reports were three reports of property damage, totalling US$4,500, as well as one case where a customer suffered a first-degree burn to the hand.

There, users will find a special HP Battery Validation Utility to download with the utility telling customers if their battery is affected. HP will provide free battery replacement services by an authorized technician. During the process, there will be an option provided where the user is asked to choose if they'd like to enable what the company is referring to as the "Battery Safety Mode".

Critically, though, the modern obsession with thin-and-light - and, to be less generous, built-in obsolescence - means that numerous above models have internal batteries which are not user replaceable. Affected batteries were also sold as accessories during the period.




In fact, HP is strongly recommending enabling the Battery Safety Mode if the battery fails the validation tests.

"HP's primary concern is for the safety of our customers", it said.

More than 50,000 computers across various models are a part of this recall. That will prevent the battery from overheating.

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